GENERAL TERMS & CONDITIONS- TAKE A BREAK TRAVEL
The holiday packages have been planned and are operated by Travel Agent Take A Break Travel – TRA/TR51/1, to ensure maximum client satisfaction. These terms and conditions are to cover every aspect of your holiday, from the moment you book until the moment you return home.
BOOKING AND DEPOSIT
After you have paid the non-refundable deposit and a receipt has been issued by us, the booking is considered confirmed. Payment of this deposit also confirms that you have read and understood these Terms and Conditions. However, your participation in the tour is only confirmed, and can only be ensured, once you have paid the full amount due.
When making a booking, it is important that the name you give us is exactly as shown on the passport or other valid travelling document. If you fail to do so, you may be denied boarding on the tour altogether, or we may be constrained to affect a name-change, in which case, an administrative fee will be levied from the airline, together with any additional fees which our suppliers may impose.
PRICE POLICY
The prices indicated on booking are set at the time of booking and are the price per person. Children’s rates apply provided the children share the room with 2 or 3 adults.
PAYMENT OF BALANCE
The non-refundable balance due for the holiday must be settled by not later than the date given to you on booking form.
CANCELLATION
You are entitled to cancel your booking with us at any stage before your departure, subject to a cancellation fee. A cancellation can only be accepted once this is communicated in writing to us by the person who is on the booking form. The cancellation will be valid from the date it is received at our office.
In the event of a cancellation the following cancellation charges apply
45 days or more – deposit
29 to 44 days – 50%
15 to 28 days – 75%
14 days or less – 100%
If for whatever reason, we do not receive your payment in time, we reserve the right to cancel the booking and impose a cancellation fee of € 75.
OUR ASSURANCE ON STANDARDS, DUTIES & OUR OBLIGATIONS
We take all reasonable steps to ensure that proper arrangements have been made for all the holidays which are advertised by us. TAKE A BREAK Travel is not responsible if any activities are cancelled due to force majeure or due to unavoidable and extraordinary circumstances, such as adverse weather, strikes. We always try our utmost to communicate your specific requests to our suppliers, however, we can never give a guarantee that these will be definitively confirmed since adherence to said requests is always subject to availability.
We plan our holidays to give you the maximum enjoyment. In order to do so, we may occasionally have to change your holiday arrangements, and we reserve the right to do so in the unlikely event that this should become necessary. Such changes may be necessary as a result of force majeure, government or local authority action, essential maintenance or cleaning, lack of support or demand, religious or local holidays or changes made by our suppliers, and include, for example, changes in flight times, hotels closing down, hotel overbookings, or inclement weather imposing a change in itinerary. Take A Travel may not be held responsible for changes in the programme resulting from said third party interventions. However, we shall inform you within a reasonable time of any changes to the programme once the relative change is communicated to us. Touring itineraries may also have to be changed, sometimes at short notice, due to weather, road or traffic conditions, mechanical breakdowns, police activity etc. Whilst we strive to make sure that everything goes according to the plan set out in your booking, we cannot be held liable for said changes when these are caused by force majeure or unavoidable and extraordinary circumstances.
Changes to the programme may have to be made: –
Before Departure – Should we be compelled to make any changes, we will inform you with all the details relative to said changes within a reasonable time prior to the departure.
After Your Holiday Has Commenced – Occasionally, it may be necessary, due to unforeseen circumstances, to change a hotel or some other part of your holiday arrangement after your holiday has commenced, in which event we will do our best to maintain the overall standard of the holiday arrangements. Should, however, the alternative arrangement be of a lower quality or cost than the one originally planned, you shall be entitled to an appropriate reduction.
Flights
Flight schedules are subject to changes and confirmation by the airline. Our reservation system will show the latest schedules as advised to us. Please check your flight tickets as soon as you receive them, as they will show the confirmed time for your flights. Some flights may have intermediate stops en route and this is not always known before departure date. In such cases, we cannot notify you in advance. Flights are subject to the granting of permits and licenses by authorities both in Malta and overseas. Take A Break Travel is not responsible for any prejudice or consequential damage that you may suffer from such changes. However, we are committed to inform you as soon as the change is made known to us.
Accommodation
Check-in at hotels is not done before 3 p.m. and check-out from rooms must take place by 10 a.m.
The assignment of rooms is handled directly by the hotel and at no stage is Take A Break Travel involved in said assignment. At the time of booking, you may inform us whether you wish two single beds or a double bed. Although Take A Break Travel will strive to obtain your desired arrangement, we do not have any control as to whether the accommodation provider adheres to the submitted request.
Swimming pools may only be heated in colder weather and the general standard of hygiene, public utilities, drainage, plumbing and services in general may not be the same standards as in Malta.
When buffet meals are provided, a choice is available. Any drinks ordered, including water and soft drinks, are not included in the package price and are to be paid for separately. The use of the mini-bar, telephone and pay-tv, when available, is not included in the package price, and must paid by you. Policies vary from one hotel to the other – therefore, if in doubt, you should enquire with the hotel management directly of any charges to which you may be liable, before making use of the service.
Entrance Fees & Excursions
Unless otherwise specified, entrance fees to museums, shows, boat or train trips, and the use of cable cars are charged separately whilst you are on holiday. Excursions that are listed as ‘optional’ are also charged separately whilst you are on holiday, and unless otherwise stated, do not include the service of a local guide, but do cover the cost of the transfer.
Only items listed are included in your booking. Take A Break Travel is only responsible for Optional Excursions which are included in this booking, even if you decide to take them whilst you are already on holiday. Take A Break Travel is not responsible for any optional excursions, and their relative costs, organised by yourself, or any other third party while you are abroad, if said excursions are not indicated in your booking, and are not carried out with the written consent of Take A Break Travel Travel.
Services
Each group tour is escorted by our local drivers who will be responsible for the implementation of the programme. The tour driver is under no circumstance responsible to provide any service over and above the official programme, and is not obliged to accompany members of the group around shops, flea markets or theme parks even if the relative visits are included in the booking. In cases of emergency, namely if you should suffer any injury or fall victim to a crime, the tour driver will use his best endeavours to offer you emergency assistance necessary to approach local health services, authorities and consular assistance, and assist you in making alternative travel arrangements should you so require. We reserve the right to charge you for the cost of such assistance.
If you have a problem, you should immediately inform your tour driver, ideally also in writing, so that, if possible, the problem can be dealt with promptly.
YOUR RESPONSIBILITIES
It is your responsibility to ensure that you are in possession of a valid passport or other valid travel document, and any appropriate visas. Be sure to check passport, travel document and visa requirements, well in advance, particularly if you are a non-Maltese passport holder. You are responsible for any charges, fines etc. that may be levied by authorities in Malta or overseas for non-compliance of regulations in this area and any such amounts will be charged to you.
Health facilities, hygiene and risk of disease vary worldwide. It is your responsibility to check if you are healthy enough to travel. This is valid for adults, children and infants.
You must seek all necessary advice regarding your health and specific requirements from your trusted medical adviser, as soon as possible. You must also take any inoculations you may need depending on the country you are going to travel to, and ensure that any medication, such as Malaria pill, can be taken within the stipulated time (this varies and could be necessary months prior to departure) in order for such treatment to be effective on the departure date. You may phone Floriana Clinic. for advice on these matters.
Please ensure that you have a valid European Health Insurance Card so that you may use certain medical services in Europe.
Airline regulations state that if you are more than 28 weeks pregnant, at the time of return travel, you must have a medical certificate of fitness to travel.
It is your duty to purchase Travel Insurance. It is highly recommended that you buy such insurance.
You must be responsible for a reasonable standard of behaviour. We reserve the right to decline to accept or retain any person as a client if their behaviour is, in our opinion, or in the opinion of the airline pilot, hotelier or accommodation owner or manager or other person in authority, likely to cause distress, danger, damage or annoyance to other customers, employees and to other people or to property. We shall be under no liability to pay any refund or compensation to, or costs incurred by, any person whose behaviour is considered unacceptable and is made to leave any of the afore-mentioned premises or facilities.
FOOD ALLERGIES
Passengers are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the Passenger has any known allergies, or is intolerant to any food, he/she is required to inform the hotel restaurant on arrival.
LIABILITY
Take A Break Travel is not responsible for anything that may happen to you outside the hotel we booked for you, or for the quality of any services not offered directly by the hotel where you will be staying. Nor are we responsible for any theft that you may suffer throughout your holiday, even if this occurs in the hotel or on the coach or minibus.
Take A Break Travel is not responsible for any injuries you may suffer during activities or excursions.
IF YOU HAVE A COMPLAINT
We do our best to give you an enjoyable, trouble-free holiday, but occasionally even the best laid plans can go wrong. If you have a problem or complaint relating to the overseas part of your holiday, you must contact our tour driver or contact us direct to our office 00356 27120319 or message us on 00356 99013524, and ideally register your complaint in writing, in order that it may be investigated and we may have the opportunity to resolve the matter on the spot.
In addition, you must notify us in writing within seven (7) days of the date of your return from your holiday of any difficulties which you may have experienced while overseas. Given the difficulties of investigating a complaint too long after the event, we cannot accept liability in respect of claims received after the seven (7) day period, and/or which have not been reported in writing to the Tour driver during the holiday.
Take A Break Travel
216 Triq Alfred Cachia Zammit, Zejtun
Phone: 27120319
